Operational Delivery Manager

Worldline Latvia SIA

Подробности
Основная информация
Компания

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Were looking to hire an experienced Operational Delivery Manager for permanent contract for our Financial Services division within Nordics & Baltics region. Financial Services is one of our three global business lines where we help financial institutions in the region become true champions.

This is a critical role for our daily business, managing operative level governance and coordinating internal & external stakeholders on many levels to make sure we deliver on our contractional promises. Prioritizing our customers and being their advocate is key in this position. You're our ideal candidate if you have a strong history of Operational Delivery having good industry knowledge preferably from fintech.

The location for this position is our office in Riga, Latvia so you can work closely with the team in particular Account Managers and Business Delivery Managers for nominated accounts. The Operational Delivery Manager reports to Head of Client Delivery for the region.

Day-to-Day Responsibilities

Leading operative level governance by coordinating operational requests between customers and internal stakeholders on a local, regional and global level
Leading internal and external meetings with various topics like governance, production services, customer services, incident escalations, SLA boards etc.
Being the first point of contact for customers in terms of operational delivery
Making sure our services are delivered in accordance with contractual agreements and SLAs

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show whats next people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

BA in relevant field like finance, legal, engineering
3+ years in a similar coordinating and customer advocate role
Professional English verbally and in written text
Attention to detail and always showing up well prepared
Strong skills in planning, coordinating and facilitating workshops and meetings
Drive and energy to make things happen and other stakeholders to take action
Strong presence and communication skills verbally and in written text
Focus on top of current expertise/market developments within financial services

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
Professional growth opportunities within IT and Customer Service departments
Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
Health insurance with sports coverage
Corporate team building events (Christmas and New Year Breakfast)
Allowance in case of marriage, the birth of a child, the funeral of relatives
Seniority gift (age jubilee)
Free parking in the city center
Company bonus (applied by Worldline policy)

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Брутто-зарплата в месяцБрутто/мес. € 3200 - 4000

Место работы

Латвия

Тип работы

Полный рабочий день

Контактное лицо
Laura Vänskä
+358504671493

Worldline is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors.

Powered by over 18,000 employees in more than 40 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are.

Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment.

Вебсайт компании: https://worldline.com/

Регистрационный номер: 40003072814