Front Office Operations Officer

EASYTRIP LV

Подробности
Основная информация
Компания

Requirements for candidates

Excellent verbal and written communication skills in Lithuanian & English
English language skills
Pragmatic and solution-oriented
Stress resistance
Good computer skills in MS office (Word, Excel, Outlook)
Attention to details
Structured and organized

Job description

The employee is responsible for the front offices processes related all the requests received by Customers/Channel Partners and Sales Team regarding all products in the portfolio (Toll, VAT, Excise), closely liaises with the providers in booking, credit department and local offices.

Responding to customers inquiries and providing solutions effectively
Track orders and compliance from customers withing agreed period
Complaints management with clients and the Back Office
Ensure good relationships & contribution with and Back Office team and other departments in the company, including VAT, tolling, booking, billings, sales, credit and providers
Support pre-billing process and sales when needed
Entry data related to front office tasks
Handle incoming customer requests and claims
Gather all relevant customer data and documents
Request, explain customer invoices needed for refund activities
Handle / follow-up on claims status with the client

What we offer

2 days of home office
working in the international team
company events
friendly work environment

Брутто-зарплата в месяцБрутто/мес. € 740 - 1600

Дополнительная информация: Home-office 2 times per week after successful probation period

Место работы

Rīga, Латвия
Latgales iela 322, LV1063, Riga
Гибрид

Тип работы

Полный рабочий день

Языки

Английский
Литовский
Латышский

Контактное лицо
Katarzyna Palat

Step into a world of unlimited possibilities with Easytrip Transport Services – a proud member of the 360 PAY Group. We specialize in international transport and mobility services, offering a wide range of solutions including toll and parking payments, ferry and train reservations, VAT and excise duty refunds, support for posted drivers, and fuel cards.

Вебсайт компании: https://easytrip.eu

Регистрационный номер: 50003790911