Customer Service Representative EMEA (Temporary contract)

ALLNEX

Подробности
Основная информация
Компания

Position overview

Are you interested in Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with "can do" attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication.

If you have a high focus on pro-active approach and you have a strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities

Manage the customer portfolio with a proactive and professional approach, ensuring timely handling of orders and resolution of complaints while anticipating customer needs.
Respond promptly and effectively to customer inquiries via email and phone, delivering clear and accurate information.
Coordinate order fulfilment through close collaboration with internal teams, including Logistics, Planning,Sales, and Finance, to ensure smooth operations.
Perform accurate order entry and follow-up in the ERP system (SAP), addressing and resolving any order related changes and discrepancies as needed.
Contribute to a positive team environment by sharing knowledge, best practices, and supporting colleagues to achieve common goals.
Support digital transformation and nurture a culture of continuous improvement through a variety of projects.

Required skills and experience

Bachelors degree in Economics, business administration, logistics, business and other comparable fields.
At least 1 year of experience in customer service, customer care, or a similar customer-facing role.
Good understanding of order management processes, order fulfillment, and the order-to-cash process (O2C).
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of CRM, SharePoint and Teams.
Strong English language skills (written and spoken) to communicate with a global organization and/or customers.
Knowledge of Italian and/or Spanish language, will be considered an advantage.

We offer

Monthly gross salary 1320 - 1730 EUR, depending on skills and experience.
Partially working from home option.
Transportation allowance.
Health, accident and critical illness insurance.
Excellent working conditions in modern environment.
An international exposure in a cross-cultural community.
Training, great opportunities to grow and develop your career nationally and internationally.
Company’s social events.
Birthday holiday.

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Please be informed that allnex conducts background checks as part of our hiring process.

Брутто-зарплата в месяцБрутто/мес. € 1320 - 1730

Место работы

Rīga, Латвия
Gunāra Astras iela 1C
Гибрид

Тип работы

Полный рабочий день

Языки

Английский
Испанский
Итальянский

Контактное лицо
Alēna Freiberga

Eight reasons why you should join allnex:

We are in the lead. We are proud to be the largest industrial coating resins supplier in the world

We are pioneers of green thinking. Being environmentally responsible has always been a key part of what we do

We are entrepreneurs. We strive to be the strategic partner for our customers, providing innovative solutions for their needs.

We celebrate diversity. Diverse in our backgrounds, talents and ideas, we can accomplish anything together.

We have a rich history. We have a strong heritage in leading chemical companies globally, dating as far back as 1918.

We prioritize our people. Our company is only as good as the sum of our people. We focus on training, promoting leadership and teamwork to help you succeed.

We are global as it gets. 35 countries, 50+ nationalities, clients almost everywhere.

We are great bunch of people. If you enjoy connecting and working with talents across the globe, you've come to the right place.

Вебсайт компании: https://www.allnex.com/en/

Регистрационный номер: 40103815035