Junior Customer Service Representative EMEA (Temporary contract 1 year)

ALLNEX

Подробности
Основная информация
Компания

Position overview

Are you interested in Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with "can do" attitude to join our team. You will take care of customers and their orders, enquiries and complaints, and you will pursue timely communication and documentation with our internal stakeholders. If you have a high focus on pro-active approach and you have strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities

Manage the customer portfolio with a proactive and professional approach, ensuring timely handling of orders and resolution of complaints while anticipating customer needs.
Respond promptly and effectively to customer inquiries via email and phone, delivering clear and accurate information.
Coordinate shipments and related documentation through close collaboration with internal teams, including Logistics, Planning, Sales, and Finance, to ensure smooth operations.
Perform accurate order entry and follow-up in the ERP system (SAP), addressing and resolving order or pricing discrepancies as needed.
Contribute to a positive team environment by sharing knowledge, best practices, and supporting colleagues to achieve common goals.

Required skills and experience

Bachelor's degree in Economics, IT, Business Administration, Logistics, or a related field would be considered an advantage.
At least 1 year of experience in customer service, customer care, or a similar customer-facing role.
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of SharePoint and Teams.
Strong English language skills (written and spoken) to communicate with a global organization and/or customers.
German language skills would be considered as advantage.

We offer

Monthly gross salary 1330 - 1475 EUR, depending on skills and experience.
Partially working from home option.
Transportation allowance.
Health, accident and critical illness insurance.
Special recognition awards.
Excellent working conditions in modern environment.
An international exposure in a cross-cultural community.
Training, great opportunities to grow and develop your career nationally and internationally.
Company’s social events.
Birthday holiday.

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Please be informed that allnex conducts background checks as part of our hiring process.

Брутто-зарплата в месяцБрутто/мес. € 1330 - 1475

Место работы

Rīga, Латвия
Gunāra Astras iela 1C
Гибрид

Тип работы

Полный рабочий день

Языки

Немецкий
Английский

Контактное лицо
Karina Hramkova

Eight reasons why you should join allnex:

We are in the lead. We are proud to be the largest industrial coating resins supplier in the world

We are pioneers of green thinking. Being environmentally responsible has always been a key part of what we do

We are entrepreneurs. We strive to be the strategic partner for our customers, providing innovative solutions for their needs.

We celebrate diversity. Diverse in our backgrounds, talents and ideas, we can accomplish anything together.

We have a rich history. We have a strong heritage in leading chemical companies globally, dating as far back as 1918.

We prioritize our people. Our company is only as good as the sum of our people. We focus on training, promoting leadership and teamwork to help you succeed.

We are global as it gets. 35 countries, 50+ nationalities, clients almost everywhere.

We are great bunch of people. If you enjoy connecting and working with talents across the globe, you've come to the right place.

Вебсайт компании: https://www.allnex.com/en/

Регистрационный номер: 40103815035