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Регистрационный номер: 40003852622
- Подробности
- Основная информация
- Компания
We are now looking for Service Delivery Senior Supervisor to join our team.
Your role
As Service Delivery Senior Supervisor, you will lead the service delivery function of CMA CGM Latvia, ensuring effective process management, quality of customer service, and team performance results. You will report to Customer Service Manager in Latvia. This is a permanent, full-time position. Salary range for this role is 2300 - 2900 euros/month gross. This role offers a great opportunity to act in a responsible role and gain deeper skills in team leading.
What are you going to do?
Your work will include versatile tasks, and you will act as the direct manager for the service delivery team members. Your tasks include:
• Coordinating the service delivery tasks, organizing the team’s workload, and taking the lead in development projects.
• Monitoring performance and tracking KPIs when needed.
• Supporting the wellbeing of your team members and completing yearly processes, such as performance review discussions.
• Utilizing your expertise in various service delivery tasks: you will complete some tasks yourself and in addition you will support your team and offer guidance when needed.
Who are we looking for?
To succeed in this role, you have:
• Proven experience from customer care role from shipping or logistics industry. Experience from working in a supervisor role is seen as an advantage.
• Suitable degree from a relevant field.
• Proven ability to solve complex problems, support others in changing situations, and take a lead in projects and assignments.
• Proactive mindset, ability to delegate tasks and understand the big picture.
• Willingness and motivation to act as a people manager and support team members holistically.
• Fluency in Latvian and in English. Latvian is used in communicating with the local team and stakeholders, and English is used when communicating with global stakeholders and global teams within the group.
To apply, send your application letter and CV in English as soon as possible, but latest by 8.11.2026. In your application letter please describe what made you want to apply for this role and what qualities would make you succeed in this role.
We will review applications already during the application period and move forward in the process as soon as a suitable applicant is found.
€
2300 - 2900
Место работы
- Rīga, Латвия
Skanstes str 50, 1013 RIGA - Гибрид
Тип работы
- Полный рабочий день
Языки
- Английский
- Латышский
Контактное лицо
Emma JOKINEN
Emma JOKINEN
Join us to take shipping to a new dimension
Created in 1978, CMA CGM has become a major player in the world economy, offering a one-stop container transport solution by road, rail and water while developing innovative, eco-friendly, fully digitalized services for an unrivalled customer experience into the future. Our new strategic orientation is pushing us to even greater heights. Driven by our strong entrepreneurial spirit and our passion we have ambitious projects not only on maritime but also in logistics, supply chain management, digital
Whatever are your expertise, skills or seniority level, there is room for you to come along us to contribute developing the business and seize the opportunity to achieve an amazing career
Регистрационный номер: 40003852622
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