Main responsibilities:

· Recruit, onboard, organize, coordinate and supervise local Property Managers / Receptionists, cleaners, maintenance providers and other service providers across all managed locations, including defining operational needs, roles and responsibilities, setting expectations and work processes, monitoring performance, service quality, property readiness and day-to-day operations, and overseeing suppliers and operational costs.

· Develop, implement and maintain operational standards and procedures (SOPs) across all properties, covering cleaning, guest communication, check-in/check-out, maintenance and other key processes; review and update standards regularly to reflect operational improvements and business requirements.

· Manage listings and performance across all properties on Booking.com and other agreed platforms, including creating and updating listings and related information, coordinating photoshoots, maintaining accurate calendars and availability, monitoring occupancy, seasonality, local events, market situation and other relevant factors, setting and adjusting pricing accordingly, responding to guest inquiries and messages, handling reviews, and, where occupancy is below target, planning, proposing, coordinating and implementing promotional measures and other actions to improve occupancy within the approved budget; prepare and submit regular occupancy reports to the Employer, including analysis of trends, seasonality and performance against targets.

· Lead the pre-launch phase of each property: procure and set up furniture, equipment, linen and supplies; organize room dressing, signage and access systems; create listings and coordinate photoshoots on Booking.com and other agreed platforms; prepare house rules and guest arrival materials; ensure all health, fire safety documentation is in place; and conduct a pre-opening walkthrough to confirm full guest readiness before the first booking is accepted.

· Organize and coordinate minor maintenance and repairs across all properties (small fixes yourself when appropriate; otherwise manage service providers, quotes, timing, and follow-up).

· Manage inventories and purchasing across all properties: prepare monthly supplies and service provider lists (incl. budget estimates), order supplies, keep stock levels under control.

· Maintain complete and well-organized documentation across all properties: properly document and store all operational and financial records (contracts, invoices, receipts, supplier records).

· Source, negotiate and manage contracts with service providers and suppliers across all properties: evaluate options, agree on pricing and terms, and review and renegotiate contracts as needed to ensure competitive and consistent service quality; act as the key ongoing contact for external stakeholders, communicating and coordinating with utilities, building services, maintenance providers and neighbors to resolve operational matters smoothly.

· Prepare and manage monthly operational budgets across all properties: track actual expenditures against budget, identify variances, control costs, and report financial performance to the Employer on an agreed schedule.

· Manage room allocation and occupancy planning: assign rooms to guests and ensure correct setup based on booking details.

· Prepare and send self check-in information: create clear arrival instructions (access, entry, house rules, Wi-Fi, etc.), send them to guests in advance.

· Support guests on-site and remotely: help with check-in when needed, answer questions, handle complaints, and solve unexpected situations quickly and calmly; be the first point of contact for urgent guest/property issues outside standard hours (including evenings/nights) and coordinate immediate solutions when required.

· Monitor overall order in the property; act when problems arise to protect the guest experience and the property.

· Take on other reasonable operational tasks as needed to ensure smooth daily operations and an excellent guest experience.