Incident Manager/Operations Lead

AppXite SIA

Подробности
Основная информация
Компания

Your mission:

Oversee incident management process and team members involved in the process.
Prioritizing incidents according to their urgency and influence on the business.
Producing documents and internal knowledge base.
You will analyze our current policies and develop new procedures.
You will analyze team performance, provide feedback, and implement changes in the process.
You will analyze use of our ITSM tool (Zendesk) and coordinate changes to drive higher efficiency.
You will work closely with Scrum Master and Quality Assurance teams to coordinate activities.
You will define requirements for improvements in knowledgebase.

That’s you:

Previous experience in tech support.
ITSM experience, preferably in a managerial role.
Good understanding of Microsoft cloud products (Azure, Azure DevOps).
Ability to analyze a high volume of technical data and work in a fast-paced environment.
Experience working on a global team.
Previous experience with Zendesk.

Why join AppXite?

We work with some of the largest companies in their industries (like Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, etc.).
You will have skilled colleagues in an international environment.
You will have the opportunity to challenge, grow and develop yourself.
We offer professional training and certifications (Pluralsight or Coursera license).
Covered health insurance and telephone expenses.
Comfortable new office with free parking.
Free lunches and gym.
Employee referral program.

Join the challenge: we grow together!

Брутто-зарплата в месяцБрутто/мес. € 3000

Дополнительная информация: Salary depends on skills, qualifications, and experience.

Место работы

Латвия

Тип работы

Полный рабочий день

Навыки:

IT Support Tech support ITSM experience Microsoft cloud products Azure Azure DevOps Data Analysis Zendesk

Языки

Английский

Контактное лицо
Yulia Sharhun

AppXite Platform is a channel marketplace & ecosystem management solution recognized in Forrester's 2021 Tech Stack.

The AppXite Platform empowers sellers, distributors, and vendors transforming into subscription- and consumption-based businesses. It decreases human touchpoints and lowers transaction costs throughout the entire customer journey with automation and self-service. Seamless buying, provisioning, and billing are vital, but the AppXite enables furthermore the migration toward a more lucrative managed and cloud services model or in short – as-a-service model.

Вебсайт компании: https://appxite.com/

Регистрационный номер: 40003843899