Middle Customer Support Specialist

GR8_TECH

Apraksts
Pamatinformācija
Uzņēmums

What you’ll drive:

Incident handling and troubleshooting

Reproducing, analyzing, and resolving technical issues or escalating when necessary.
Creating and managing incident tickets, ensuring SLA compliance.

Collaboration and communication

Working with internal teams (DevOps, QA, Product) to resolve problems.
Acting as the first line of technical defense for clients with clear, professional communication.

Monitoring and escalation

Monitoring product stability and notifying relevant teams during urgent incidents.
Escalating unresolved or blocked issues according to internal procedures.

What makes you a GR8 fit:

Must-have

1+ year of experience in technical support, preferably B2B.
English B2+ and fluency in Russian or Ukrainian.
Experience with Jira and Confluence.
Strong client support and problem-solving skills.
Ability to multitask and work shifts, including nights.

Nice-to-have

Experience with browser developer tools and interpreting web error codes.
Knowledge of system logs (ELK), monitoring dashboards (Grafana), Cloudflare.
Familiarity with standard IT processes (ITIL).

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

Paid maternity/paternity leave + monthly childcare allowance.
20+ vacation days, unlimited sick leave, emergency time off.
Remote-first + tech support + coworking compensation.
Team events (online/offline/offsite).
Learning culture with internal courses + growth programs.

Mēneša bruto algaBruto mēnesī € 1000 - 1500

Atrašanās vieta

Rīga, Latvija
Attālināti

Darba veids

Pilna slodze

Kontaktpersona
Yelyzaveta Merezhko

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We provide great gaming tech to satisfy even greater ambition. Leveraging our extensive experience, the GR8 Tech platform successfully handles millions of active players, offering cutting-edge practices for development and growth in the gambling industry. We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

Operating in the dynamic tech market, GR8 Tech is committed to providing comprehensive support and development opportunities for our employees. Remote work is one of our most valuable benefits. We believe that in todays world, it is entirely possible to work from anywhere while maintaining a healthy work-life balance. The foundation of successful remote work lies in loyalty, trust in people and support at all levels. Join us!